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Site Inaccessible After Changing CNAME

When setting up your DNS for QUIC.cloud CDN using the CNAME method, you need to update your domain’s CNAME record to the value provided to you by QUIC.cloud (e.g. c12345.tier1.quicns.com).

If your site immediately becomes inaccessible after you make this change, it most likely means that the IP address for your origin server, as detected by QUIC.cloud, is incorrect.

This is easy to fix. From your dashboard, select the problematic domain, and navigate to the Settings tab.

Your site’s IP address should be listed in the Server IP field. If it is missing or incorrect, please update the field to the correct IP address and press the Save Settings button.

QUIC.cloud will attempt to visit that IP in order to verify it is correct. The new IP will only be saved if the visit succeeds. If the visit fails, but you are sure you’ve entered the correct IP, you may need to add the QUIC.cloud IPs to your site’s allowlist. Our documentation explains how.

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