Effective Date: 05/24, 2021
This policy applies to all information QUIC.cloud gathers, uses, and discloses from the following groups of individuals:
Individuals who provide their information to QUIC.cloud, LiteSpeed Technologies or their representatives when they attend events which QUIC.cloud and LiteSpeed Technologies are participating in.
Individuals who visit QUIC.cloud (‘Website’), as well as those who provide us with an email address in order to receive any form of communications from or about QUIC.cloud or LiteSpeed Technologies. This group does not include individuals who visit websites owned or operated by our Customers.
Individuals who set up a website to use QUIC.cloud services via the LiteSpeed Cache for WordPress plugin, both on their own behalf or the behalf of another individual/entity/organization. This includes individuals who use QUIC.cloud through an authorized partner/reseller.
Individuals who visit our Customer’s websites, and are therefore subjected to our collection and processing of their information, in order to provide our Customers with the services as stated in our agreements with them.
QUIC.cloud’s Website and Services are not meant for individuals under the age of eighteen, and QUIC.cloud will not knowingly collect personally identifiable information from or about users under eighteen.
Collection of Information
QUIC.cloud will ask you for certain “Personal Information” when you complete registration or product information request forms on the Site, including but not limited to your name, address, telephone number, email address, and credit card information. You can always choose not to provide us with the requested information, however, you may not be able to complete the transaction or use some of our products or services if you do not provide all the information requested.
Social Login Services:
You can use sign-in services such as Google, Facebook and Twitter to sign in to QUIC.cloud dashboard. You will see links to their privacy policies if you start to use them. QUIC.cloud only needs your email for service notification purposes and for registration and sign-in authentication to our websites including, but not limited to: quic.cloud, www.quic.cloud, my.quic.cloud. Data usage is outlined below.
QUIC.cloud may collect non-personally identifiable information from you such as the type of browser you use, your operating system, the screen resolution of your browser, your ISP, which pages you view on the Site and the time and duration of your visits to the Site (collectively, “Non-Personal Information”). QUIC.cloud may associate Non-Personal Information with Personal Information if you register with the Site.
If you communicate with us, we may collect information relating to that communication whether it takes the form of email, letter, Slack messages, social promotion shares, testimonials or any other form of communication between you and QUIC.cloud or Submitted by you to the Site (collectively, “User Communications”). Please be aware that by choosing to participate in requesting promotional credit requests, you are agreeing to allow the information shared to be read, collected, and used by everyone, including those not employed, affiliated or partnered with QUIC.cloud.
If you use one of our software products that utilizes QUIC.cloud services such as LSCache for WordPress, we may collect certain information concerning such software and concerning the server upon which the software operates. This includes information about the server upon which the software is installed, including (i) the public IP address, (ii) the operating system, (iii) the use of any virtualization technologies on such server, (iv) and other information about traffic to and from Customers’ websites (“Server Information”). Additionally, “Server Information” may also include information collected from you by QUIC.cloud in the event that you request technical support services including without limitation, IP addresses, usernames, and passwords necessary to log in to SSH, the root directory of the server upon which you installed the LiteSpeed software and any affected accounts including email accounts, control panel accounts, MySQL accounts, CMS accounts and other accounts. This information is used to maintain and improve the services we offer in accordance with our agreements.
Because QUIC.cloud CDN acts as a reverse proxy and optionally also as authoritative name servers when hosting with QUIC.cloud DNS, our IP addresses or domain names may show up in WHOIS and DNS records for websites using our services. When setting up and using QUIC.cloud DNS hosting your other DNS records will be collected which may include other public server IP addresses. Because others control the information that passes through QUIC.cloud, those who use our services are responsible for the information transmitted across QUIC.cloud.
Use and Storage of Collected Information
QUIC.cloud may use Personal Information to create and authenticate your account, to respond to your requests, to provide you with customer and technical support, or to provide you with information regarding our products, services, partners, and company. You may update your Personal Information with us at any time, but we may maintain records of any Personal Information you disclose to us indefinitely, unless otherwise requested as outlined below.
We may use User Communications in the same ways we use Personal Information. If you communicate with us for a particular purpose, we may use your User Communications for that purpose. For example, if you contact us for technical support, we may use your communications to provide technical support to you. We may maintain records of User Communications you transmit to us indefinitely, unless otherwise requested as outlined below.
QUIC.cloud may use Non-Personal Information to maintain, evaluate, improve and provide our Site, the Services and any other QUIC.cloud products and services. We may retain Non-Personal Information indefinitely.
We may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide QUIC.cloud products and services. We may also use such information to investigate unauthorized uses of our software and services. QUIC.cloud may maintain Server Information indefinitely, with the exception of usernames, passwords, and other login information given in connection with support service requests. Such login information will be purged when the ticket is closed.
Disclosure of Collected Information
You will receive notice in the form of modifications to this Policy when information about you might go to third parties other than as described in this Policy, and you always have the opportunity to contact us as set forth below if you do not wish your information to go to third parties.
QUIC.cloud may gather data about our Customers and their End Users. Any information that is not personally identifiable information may be shared with third parties.
International Information Transfers
QUIC.cloud is based in the USA and serves the global market. We store data on servers throughout the world. Providing the Service we do requires being able to transfer and/or access information in any location.
By using QUIC.cloud, providing your information to us, and/or accessing our Website, you are hereby agreeing to allow us to use and transfer your personal information.
“Cookies” are small pieces of information that your browser stores on your computer on behalf of a website that you have visited. Cookies may be used in order to complete transactions, and tell if a user is logged into our site. You can always choose not to accept cookies with the settings of your web browser, however, you may not be able to complete these transactions if you do not accept cookies.
Security of Personal Information
We use reasonable security methods to protect your personal information from unauthorized access, use or disclosure. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. While we try to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
QUIC.cloud uses industry-standard encryption to protect sensitive data.
In the event that QUIC.cloud becomes aware of a security breach, unauthorized disclosure or inadvertent disclosure concerning your information, you agree that QUIC.cloud may notify you of such an event using the Personal Information previously provided.
You are responsible for maintaining your account’s security.
QUIC.cloud values your users’ privacy. Although our software does not directly collect any personally identifiable information from visitors to your site, QUIC.cloud may still be considered a data processor, as user information may be temporarily cached and/or logged, as outlined in this document.
QUIC.cloud may record IP addresses as a part of normal logging. An access log and an error log may record visitor IP addresses and URLs visited. The logs are stored on the QUIC.cloud nodes and are not transferred to or accessed by QUIC.cloud employees in any way, except as necessary in providing routine technical support or systems maintenance. Such logs are removed periodically from the file system. The general location of an IP address may be used by QUIC.cloud Services to correspond to which node might be optimal for Customers or End Users.
Content Delivery Network Caching Services
QUIC.cloud CDN would potentially store a duplicate copy of every web page on display on your site. The pages are stored on the QUIC.cloud nodes where QUIC.cloud server software is installed and are not transferred to or accessed by QUIC.cloud employees in any way, except as necessary in providing routine technical support or systems maintenance. All cache files are temporary, and may easily be purged before their natural expiration, if necessary, via a Flush All CDN Cache command in the QUIC.cloud dashboard. It is up to individual site administrators to come up with their own cache expiration rules.
Other Site Optimization Services
In addition to caching, our WordPress plugin has features that optimize your site’s data externally, namely the Image Optimization, CSS Optimization, Low Quality Image Placeholder services. When optimization is requested for those services, images or CSS are transmitted to a remote QUIC.cloud server, processed, and then transmitted back for use on your site. QUIC.cloud keeps copies of those optimized images or CSS for 7 days (in case of network stability issues) and then permanently deletes them. Image previews, and URLs of recent image or CSS requests are available in the QUIC.cloud dashboard during the month in which they were requested and then are permanently deleted.
Similarly, the WordPress plugin has a Reporting feature whereby a site owner can transmit an environment report to our server so that we may better provide technical support.
None of these features collect any visitor data. Only server and site data are involved.
Sometimes, when you request technical support, QUIC.cloud may ask for login credentials to various areas of your site. You may refuse to share such credentials, however refusal may impact QUIC.cloud’s ability to provide the requested support services.
Upon completion of a support ticket, QUIC.cloud immediately deletes all login credentials you may have shared.
Any user data encountered by QUIC.cloud is kept strictly confidential. We never provide your support ticket information to any third party without your explicit consent.
ICANN (The Internet Corporation for Assigned Names and Numbers) may require that we collect registrant data, for the purpose of domain name registration, when a registrant purchases a domain name from ICANN. We will obtain this data via the WHOIS protocol. In certain events, we will need to share this data with ICANN, their registry operators and other contractors that are relevant in providing our domain name services, as well as third parties in necessary circumstances. The data involved includes but is not limited to the domain, user’s name, contact information, and domain name server information.
This policy may be transferred in the event of a merger, sale, change in ownership, or any reorganization of some or all of the business. This happened soon after the formation of QUIC Cloud Inc. and was transferred from LiteSpeed Technologies Inc.
If you have any data concern we have not mentioned, please contact us using the email or mailing address listed below.
If you would like to update information that you have voluntarily provided to us, stop receiving information from us, or exercise any of the rights granted to you under Privacy Laws, including the EU’s General Data Protection Regulation, please e-mail firstname.lastname@example.org.
Telephone: (US) (908)745-2118
QUIC Cloud Inc.
233 Mt. Airy Road
Basking Ridge, NJ 07920